COVID-19 FAQs

Re-open Plan

When will the library reopen?

The Peter White Public Library Board of Trustees has adopted a re-open plan in a six-stage approach. See the graphic below.

 

 

When will Curbside service start?

Curbside service will start Monday, June 15, 2020.

When can I return library materials?

The book drop at the library will reopen on Monday, June 8, 2020.

Borrowing During the Closure

Should I/how do I return my books while the library is closed to the public?

The downtown book drop outside the Peter White Public Library will reopen on Monday, June 8, 2020. The township book drops will open at a later time to be announced.

Due dates for digital collections still apply and automatically expire.

 

Will I get overdue fines?

No. The library will be waiving all fines generated during this closure. 

 

What happens if an item was already overdue at the time of the freeze? Is it still accruing fines?

We are waiving all late fees after March 17.  No accounts will be referred to collections during this time.

What about physical holds?

We currently have hundreds of items waiting to be pulled and scheduled for pick-up--
several times our normal volume.  We hope to get all wanted items to
patrons soon!

Could you please log-in to your account with your library barcode and pin
(direct link: https://tinyurl.com/y77yt8ko or the “My Account” link on the
pwpl.info website) and verify that you still want the items on your list?
If not, please click the box next to the item and choose “Cancel” from the
options below.  If you are still interested in the items, no action is
needed.

We will notify you when you can schedule a pick-up time.

Everyone will be better served if we only pull items patrons still want.

Please call 906/228-9510 if you want help canceling holds.

Can I pick up physical holds during the closure?

No. We are exploring options and will update library users with any changes.

What will happen to items that are waiting for me on the hold shelf now?

Items that were on our hold shelf from other libraries were sent back to their home libraries. Holds that included items from PWPL's shelves are still waiting for patrons and we will get those to you shortly.

Have any digital checkout limits been increased during the closure?

Yes. You can now check out 6 books from Libby by Overdrive, and place up to 4 books on hold. 

Has PWPL invested more money in eBooks and audiobooks since we can’t access physical materials?

YES! PWPL has added an additional $3000 in content to Overdrive. Many other UP libraries have added additional content as well.

Why can’t I pick up holds curbside, or from a take-out counter at my library?

The Peter White Public Library has been following Governor Gretchen Whitmer’s Executive Orders. With the State of Michigan moving into Phase 4 of the reopen plan, we will reopen the book drop on June 8, and start to offer Curbside service on June 15, 2020.

We will use the utmost caution to avoid spreading the virus. 

Library Accounts During the Closure

Can I get a library card?

Yes. Register for a library card by clicking here.

I live outside the PWPL service area. Can I get a Library Card?

Not at this time.

My account is blocked due to fines. Is the library unblocking accounts for online use during the closure?

Yes. The Peter White Public Library is temporarily unblocking cards through the closure period. We are doing this as patrons individually request it. Requests can be made by calling the Reference Desk at (906)226-4311 or email refdesk@uproc.lib.mi.us

Can I get a library card that doesn’t need to be activated in person?

Yes. You can register for a library card by clicking here.

 

Can I use the computers? How do I makes prints and copies?

For computer use or to make prints and copies,  call 906-226-4311.  Computers are available by appointment. Prints and copies can be picked up curbside.

Is proctoring available?

Yes. Call 906-226-4311 to make an appointment to have an exam proctored by one of our reference librarians.

Can I get a passport?

Yes. Call 906-226-4311 to make an appointment to get a passport.

PWPL is in Stage 4 of its Reopen Plan. Call 906-226-4311 for computer and service appointments. For a list of FAQs about the closure, click here.
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