Express Walk-In FAQs

Services During Express Walk-In Hours

When will the library fully open?

We are currently in Stage 4 of our Reopen Plan.

 

PWPL offers Express Walk-In Services:

Monday – Thursday: 10:00 pm – 6:00 pm

Friday – Saturday: 10:00 pm – 5:00 pm

Closed Sunday

 

How do I pick up items I've placed on hold?

You can pick up any items you placed on hold at the circulation desk after you receive notification of their arrival during Express Walk-In hours.

Where can I return library materials?

Return materials to the PWPL parking lot book dropbox or book slots at the circulation desk.  Other drop boxes available to deposit materials include Sands Park, the Westwood Mall (Near the main entrance), Chocolay Township Hall, West Branch, West Branch outside the Township Hall, and outside the Skandia Township Hall.

 

 

Can you help me fill out unemployment forms?

We will try our best. If your question(s) requires more than 15 minutes of help, we may ask you to come back at a later date and will schedule an appointment to assist you.

Borrowing During Express Walk-In

Can I browse for books now?

You can browse during our Express Walk-In hours, but please keep your visit to an hour or less. If you'd prefer to continue with curbside pickup, you can browse our collections through the online catalog link, place holds, and pick them up via curbside service.  When you are notified materials are ready for pick-up, schedule an appointment through this Calendly link.

How do I return materials?

Please only return materials in the following exterior drop boxes. The drop slots at the circulation desk will no longer be accepting returns.

  • PWPL parking lot
  • PWPL Foyer, right side upon entry
  • Sands at the Sands Park
  • West Branch
  • Marquette at the Westwood Mall in front of the former Younkers store
  • Chocolay at the Chocolay Township Hall outside the main door.
  • Skandia outside the Township Hall

 

Is the library charging fines?

No. The library will be waiving all fines generated during this time. 

 

What happens if an item was already overdue during the initial closure? Is it still accruing fines?

We are waiving currently waiving fees.  No accounts will be referred to collections during this time.

What about physical holds?

Please pick up holds during Express Walk-In hours. Call 906-228-9510 for help with any materials you have put on hold.

Have any digital checkout limits been increased?

Yes. You can now check out 6 books from Libby by Overdrive, and place up to 4 books on hold.  

Has PWPL invested more money in eBooks and audiobooks?

YES! PWPL has added an additional $3,000 in content to Overdrive. Many other UP libraries have added additional content as well. We have also added more digital resources--WorldBook eBooks and Value Line. To discover more of our digital resources, visit our Reference Help page. 

Can I still drop off old batteries?

You can drop off your old batteries during Express Walk-In hours in the atrium.

Library Accounts During Phase 4

Can I get a library card?

Yes, you can get a PWPL card during our Express Walk-In hours. You can also start the registration process and get access to digital materials immediately by clicking here.  Online registration cards only last 30 days, so you will need to come to the library’s curbside service to get your permanent physical card within the month.

I live outside the PWPL service area. Can I get a Library Card?

Library cards for non-residents are available for the following costs:

Time period Individual Family
One Year $120.00 $180.00
6 Month $65.00 $95.00
3 Month $35.00 $50.00

Call the circulation desk for questions at 906-228-9510. If your ID address differs from your current address, bring proof of residency, like a piece of mail.

My account is blocked due to fines. Is the library unblocking accounts for online use during the closure?

For questions about your account, call the Circulation Department at 906-226-4310.

Can I get a library card that doesn’t need to be activated in person?

You can register online for a library card and that will get you immediate access to the online digital materials the library offers and will allow you to place holds.  However, this card is only active for 30 days. Please visit during our Express Walk-In Hours to get a traditional library card. Call 906-226-4310 for questions.

Can I use the computers? How do I make prints and copies?

You may use the computers upstairs during our Express Walk-In hours. During that time, you can also make prints and copies.

Is proctoring available?

Yes. Call the Reference Desk at 906-226-4309 to schedule an appointment.

Can I get a passport?

Yes. Call the Reference Desk at 906-226-4309 to schedule an appointment.

I'm an NMU student who accidentally took my PWPL material home with me during quarantine. What can I do?

If you accidentally brought PWPL materials home with you, simply place them in
your local library's return box, and they will come back to us.