If you’ve recently returned items, you may notice that it is taking a bit longer to remove the returned materials from your account. Not to worry! The library is not charging any late fees at this time.

So why is it taking so long? We have implemented a system designed to make safety (and not speed) our top priority. Here’s a breakdown of the process.

1. Library materials are placed in the book returns. (Art Prints should be returned via curbside pickup. Please just pull into a curbside spot and call us; we will meet you outside.)

2. Wearing personal protective gear, staff open the dropbox and bring returned materials into the Huron Mountain Gallery.

3. To ensure the safety of our staff, all returned materials are subject to a three-day quarantine period. This practice was developed following IMLS (Institute of Museum and Library Services) research, which showed that the virus was not detectable on common library materials after three days.

4. At the end of the quarantine period, staff check-in the returns, which removes them from patron accounts.

5. Library materials are then re-shelved to be used again.

In the past, items were taken off patron accounts within an hour or less of return. Now, safety measures take priority. We are so grateful to our patrons for being patient with us as we implement new processes. Library materials will not be subject to fines until we reach Phase 6 of our re-opening plan.

Why Material Returns Are Taking Longer Than Usual

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